Return and refund policy

We accept returns within 7 days of delivery if the item meets the following conditions:

• The item is unused, unwashed, and in its original condition

• It is returned in the original packaging

• Proof of purchase (order number or receipt) is provided

For hygiene and safety reasons, we do not accept returns on:

• Used pet beds, blankets, clothing, or grooming products

• Items damaged due to misuse, wear and tear, or pet chewing

Damaged or Incorrect Items

If you receive an item that is:

• Damaged

• Defective

• Incorrect (wrong size, color, or product)

Please contact us within 48 hours of delivery with:

• Your order number

• Clear photos or videos showing the issue

Once verified, we’ll arrange a replacement or full refund at no extra cost.

Refunds

• Approved refunds are processed back to the original payment method

• Refunds are typically completed within 5–10 business days, depending on your bank or payment provider

• Shipping fees are non-refundable, except in cases of damaged or incorrect items

Exchanges

We currently do not offer direct exchanges.
If you need a different item, size, or color, please return the eligible item and place a new order.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service, as SnuggyPet is not responsible for lost return packages

How to Start a Return

To initiate a return or report an issue, contact us at:

📧 support@snuggypet.com
(Include your order number and a brief description of the issue.)

Our Promise

We stand behind every product we offer. If something isn’t right, we’ll work with you to make it right, because your trust means everything to us.

SnuggyPet — Where every moment feels like home.